Although connecting cameras to Switcher Studio is usually an easy process, there are some issues that can occur. This article outlines the most common issues and how to resolve them.
- Camera Does Not Appear in the Inputs Tab
- Share this Device is Unavailable
- Device is Busy Message
- Camera Feed Looks Bad on Main Switcher Device
Camera Does Not Appear in the Inputs Tab
Normally, when you share a device's camera with Switcher Studio, it automatically appears in the Inputs tab of the main switcher device, as shown in this screenshot.
If your camera does not automatically appear here, it's often related to a Wi-Fi issue. Here are the ways to fix the issue:
Ensure devices are on the same Wi-Fi Network
- Double check that the devices are all connected to Wi-Fi. Make sure none of your devices are using cellular data (you should see the Wi-Fi fan icon, not LTE/4G).
- Ensure the devices are all on the same Wi-Fi network. If the network has a 2.4 GHz and 5 GHz option, we recommend connecting all the Switcher devices to the 5 GHz version.
Power cycle the router
Routers can lock up over time (especially if they've had lots of devices connected to them), and a power cycle will refresh the connections.
- Disconnect your devices from the Wi-Fi network.
- Power down and unplug the router.
- Allow to sit for 60 seconds unplugged.
- Plug in and turn on the router. Allow it to completely boot up before trying to connect your devices.
Enable Local Network privacy setting
Beginning with iOS 14, there is a Local Network privacy setting that must be enabled in order to connect cameras/screens in Switcher Studio. You will be promoted to allow local network access when opening Switcher Studio after updating the iOS. If you tap Don't Allow when you receive the initial prompt, or if you disable access at any time, you will need to manually enable access in your Settings app, as follows:
- Open the Settings app on your device.
- Tap Privacy under Settings.
- Tap Local Network.
- Tap the toggle button next to Switcher to enable it.
Manually connect the camera device using the device URL
When you tap Share this Device on the remote camera, the device will display a URL (highlighted in the screenshot below). You can enter this URL into the main switcher device to connect the device when it doesn't automatically connect.
- From the Inputs tab on the main switcher, tap Add Source.
- Tap Connect by URL.
- Type in the unique URL from your remote device.
- Tap Connect in the top right.
Disable the Wi-Fi Isolation setting on the router
Wi-Fi Isolation, sometimes referred to as Client Isolation, AP Isolation, or Wireless Isolation, is a setting that blocks devices on a Wi-Fi network from communicating with one another. This setting is common on public networks and in corporate environments, where devices seeing and communicating with each other is a security concern.
Checking and disabling this setting will vary based on your router, but it is usually found under Wireless Settings.
Test with a hotspot connection
If you have gone through the troubleshooting steps above and still cannot connect your camera, we recommend running a test with a hotspot (you can use your iPhone or iPad as the hotspot).
- Disconnect your devices from the Wi-Fi network.
- Enable the hotspot.
- Connect the camera device and main switcher device to the hotspot.
- Tap Share this Device on the camera device.
- Check the Inputs tab on the main switcher to see if the device appears. If it does, it means there is an issue with the Wi-Fi that is not allowing the devices to connect to one another.
Share This Device is Unavailable
If Share This Device is dimmed and you cannot tap the button, it means your device is not connected to the same Wi-Fi network as the main switcher. Once you connect to the correct Wi-Fi network, you will be able to tap the button.
Device is Busy Message
If you get a message that the device is busy when trying to connect cameras, it usually means that you have logged into Switcher Studio on more than one device. You only need to log into the device that you plan to use as the main switcher (i.e. run the production). If you logged into multiple devices, log out of every one except the main switcher.
- On the main switcher device, log in, and tap Use as Switcher.
- On the other devices, you should not log in. Simply open the Switcher Studio app and tap Share this Device.
If you are sure that you are logged into only one device, there are two less common causes for this error:
- The camera on the device is being used by another app (be sure to close any apps that could be accessing your camera).
- You have connected multiple devices that share the same name. To change the name of a device, go to the Settings App > General > About > Name.
Camera Feed Looks Bad on Main Switcher Device
If a camera feed looks bad on the main switcher device--such as a camera freezing, lagging, or jumping--it's usually a sign that the Wi-Fi network is having trouble sending the video from the remote cameras to the main switcher device. We recommend the following for better Wi-Fi communication:
- Move the cameras closer to the router and ensure there is a clear line of sight to the router. Distance, walls, and people can cause interference and slower connection speeds between devices.
- Use the newest iOS device as your main Switcher. If there is a lot going on with the video, older devices will have trouble keeping up with the video.
- Try powering your router or hotspot down and back on again. If it is an older model, it might be having trouble sending all of the data to each of the devices.
- Change your Wi-Fi Optimization Mode to Reinforced Wi-Fi (scroll down on the Outputs tab to find this setting, shown in GIF below). This will allow the cameras extra time to communicate.
- Connect the router using an ethernet cable for more stability.
- Create a closed network that is limited to the devices being used with Switcher.
Isolate the issue with testing
We recommend doing a lot of testing to figure out the best setup for your environment and devices. If you are having trouble with the camera feed quality, it's especially important to try to isolate the issue with testing, as follows:
- Connect only one remote camera to the main switcher device and do a test stream.
- If you have issues with only one remote camera, turn on Reinforced Wi-Fi mode. Then run another test stream.
- If you are happy with the quality using Reinforced Wi-Fi with one camera, then connect a second camera. Run another test stream, and so on to see if you can narrow down when the issue occurs.
If you have gone through the troubleshooting steps in this article and are still having trouble connecting cameras, please message the Switcher Studio customer support team. To get the fastest response, use the messaging tool on the launch screen of the Switcher Studio app or the online Dashboard. You can also send an email to [email protected].