Switcher Dashboard Overview

The Switcher Dashboard is a website-based tool for the greater Switcher ecosystem. The Dashboard allows you to manage your Switcher videos, platforms, billing, and basic profile needs (such as changing your username and password). It also provides you with up-to-date links to install Switcher software, including the Switcher iOS app, Switcher Cast for PC, Switcher Cast for Mac, and more!

This article provides an overview of the features available within the Dashboard, along with helpful links to Help Center articles that discuss each feature in more depth.

Table Of Contents:

Logging Into The Dashboard

The direct URL link to the Switcher Dashboard is https://dashboard.switcherstudio.com/. You'll want to type this into your browser to navigate to the page seen above.

You'll log into the Dashboard with the same email address and password used for your Switcher App access.

Never registered a Switcher account? You can do that here, too, by clicking "Create An Account" at the bottom of the window.

Don't remember your password? Click on "Forgot Password?" to reset your password.

Navigating The Switcher Dashboard

After logging in, you'll see the above view. The available sections and widgets give you shortcuts for the Dashboard's other features.

At the bottom of the window are several Video Tutorials, which will help you to get started with Switcher.

Getting Familiar With Video Tools

Tap on the arrow beside "Video CMS" to open the dropdown menu, revealing options for Video Library, Video Catalog, Gated Content Passes, and Analytics.

Your Video Library contains videos streamed with Switcher and videos uploaded to Switcher.

The Video Catalog lets you organize your Video Library videos into individual Collections. You can embed your Collections into your website and stream directly to it, bypassing the need to stream to a social media platform like Facebook or YouTube.

Want to monetize your video content? Switcher allows that with Gated Content! Create one-time passes, monthly subscriptions, and annual subscriptions, and assign them to your chosen Collections. You'll need to create a free Stripe account for your transactions.

Wondering how your content is performing? Check out the Analytics tab to see how many views your videos have gotten, and how many total watch hours have been used!

Perfecting Your Videos With Creation Tools

Tap on the arrow beside "Creation Tools" to open the dropdown menu, revealing options for App Center, Platforms, Cloud Assets, Remote Guests, Livestreams, and Beta Features.

App Center allows you to update the most up-to-date versions of our software products. We recommend tapping/clicking on the icon of what you need to download and downloading from here, rather than searching on Google or the App Store.

Unable to install these items? Your iPad/iPhone/Mac/PC might be using a grossly out-of-date operating system. Please update your device's operating system to something more recent, and you'll be good to go!

Platforms allows you to connect your Facebook, YouTube, and Twitch accounts and set up streaming events for the aforementioned three, the Video Catalog, and Custom RTMP Channels. Events created here are displayed in the Switcher app in versions 12.0 and higher!

Cloud Assets allows you to import photos, videos, and audio files into your Switcher Cloud for storage. These files can then be downloaded into any Switcher app as assets, making it easy to keep your production space's needs uniform across devices.

Remote Guests allows you to send out invites for the Remote Guest feature, allowing you to connect interview-style with other guests across the world!

Livestreams shows all of the recent livestreams that you've produced with the Switcher app, including an easy link to send to viewers.

Please note that your livestreams are not hosted here! This is simply an easy link to the platform/Collection where they are hosted.

Beta Features allows you to toggle on Switcher's more experimental features, if you wish to use these for your productions. Once you've toggled them on, they'll be available within the Switcher app.

Managing Crucial Account Information

Tap on the arrow beside "Account Settings" to open the dropdown menu, revealing options for Billing, Profile, and Brand Kit.

The Billing page allows you to subscribe (if your account is currently inactive), to change your subscription (upgrading or downgrading to a different plan, or changing your payment frequency), or adding/changing/deleting the default payment card that is on file for your account.

To cancel your subscription, you'll go to the Billing page on the Dashboard, which will set your subscription to cancel at the end of the current billing cycle. You will retain access to the Switcher app through the end of the current billing cycle. You will not receive a refund for time remaining on your current billing cycle, even if the last renewal happened on today's date.

The Profile page allows you to change your password (at the top of the page) and your login email (by scrolling to the bottom of the page. You can also update your name, website, etc. at the bottom of the page.

The Brand Kit page allows you to import your logo and choose a Primary Color, Secondary Color, and Tertiary Color for your brand. You can also import your primary social media handles. This expedites the creation and branding process for future streams.

Receiving Help When Needed

Tap on the arrow beside "Help" to open the dropdown menu, revealing options for Video Tutorials, Help Center, Contact Support, and Support Message History.

Remember those Video Tutorials on the Switcher Dashboard's homepage? They're also located here for when you need some study time.

Clicking on "Help Center" opens a new tab in your browser and loads the Switcher Help Center. You can search the Help Center to find helpful guides on nearly every Switcher topic you can think of!

Clicking "Contact Support" pops open a widget where you can quickly send an email to the Support Team. Our Support Team is active Monday-Friday from 9am-7pm, and Sundays from 10am-6pm. Our times are in the Eastern Time Zone in the United States.

We do not have a phone number or live chat.

Clicking "Support Message History" will show you previous emails sent to the Support Team, so that you can reference them again, as needed.