Troubleshooting Broadcast Errors, buffering, and other networking issues can be infuriating. You've ran plenty of speed tests and your upload speed meets the requirements for the resolution you're streaming at. What else could be causing these issues? It's likely that you're experiencing packet loss.
Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination. Packet loss is either caused by errors in data transmission, typically across wireless networks, or network congestion.
Packet loss is like the silent killer for internet. Your speed can look great and other things like browsing and watching YouTube can work fine. Streaming is different though. Event the smallest amount of packet loss can take down your stream.
Packet loss is measured as a percentage of packets lost with respect to packets sent.
To test for packet loss, you will first need either a Windows or Mac OS computer.
On a Windows Computer:
Open Command Prompt/Windows Powershell (either will work)
Right click the windows icon in the lower left corner
Select Command Prompt or Powershell
Enter the command as follows: ping -n 100 220.127.116.11
ping = The command to ping, leave unchanged
-n XXX = This allows you to set the number of times it tests. The default is 4.
X.X.X.X = This is the ip address you are testing the connection too. We recommend Cloudflare (18.104.22.168) or Google (22.214.171.124).
Check the summary when completed for percentage of packet loss.
On Mac OS:
Open Searchlight in the upper right-hand corner.
Search for a program named "Terminal"
enter the command: ping 126.96.36.199
Let it run for at least 50 entries.
Stop the test by pressing the Control and C keys together
Your results can be found in the highlighted part below. Any amount of packet loss is bad. you should report this to your internet service provider so they can investigate.