Changing your Switcher Studio password is quick and easy. Make sure you have access to the e-mail address that your Switcher account is registered under, and then follow the instructions below depending on whether you are currently logged into or out of your account.
Changing Your Password While Logged Into The Dashboard
Log into your Dashboard at dashboard.switcherstudio.com
Select My Profile from the menu on the left-hand side
Locate the "Change Password" fields at the top of the page
Enter your current password
Enter your new password into both fields
Click the orange "Change Password" button
Changing Your Password To Regain Access Of Your Account
Go to your Dashboard at dashboard.switcherstudio.com.
Select "Forgot Password?"
Enter in your email address.
Select "Request Password Change".
You will receive an email to the email address provided. Open this email.
Click the link in the email to set a new password.
Troubleshooting Errors When Changing Your Password
If you are unable to change your password, it is usually the cause of one of two issues: either your new password does not meet our current password requirements, or you are attempting to use a custom domain. Below are the steps on how to correct both of these predicaments:
Your Password Does Not Meet Requirements
The password that you are attempting to use must meet our current requirements. These requirements are as follows:
at least 8 characters long
at least one capital letter
at least one lowercase letter
at least one number
at least one symbol
If your new password does not meet all of these requirements, you will see an error message. Please enter in a new password that meets all five requirements, and you will be able to successfully update your password.
Your Email Address Uses A Custom Domain
Email addresses like @gmail.com, @yahoo.com, and @hotmail.com are automatically Whitelisted by our system. However, if you are using an email address with a custom domain (such as @mychurch.net or @studentuniversity.edu), it is likely not Whitelisted in our system. This can cause you to not receive password reset emails, as well as confirmation emails.
To have your custom domain Whitelisted, please send an email to [email protected] with the subject line: WHITELIST MY DOMAIN.
Please write in using the same email address that you use for your Switcher Studio account. A member of our Support Team will Whitelist your domain within 24 hours, and you will be able to reset your password at that time.