Changing your Switcher Studio password is quick and easy. Make sure you have access to the e-mail address that your Switcher account is registered under, and then follow the instructions below depending on whether you are currently logged into or out of your account.
Changing Your Password While Logged Into The Dashboard
Log into your Dashboard at dashboard.switcherstudio.com
Click on the email address from the menu on the left-hand side
Once the drop down menu appears, select PROFILE
Locate the "Change Password" fields at the top of the page
Enter your current password
Enter your new password into both fields
Click the orange "Change Password" button
Changing Your Password To Regain Access Of Your Account
Go to your Dashboard at dashboard.switcherstudio.com.
Select "Forgot Password?"
Enter in your email address.
Select "Reset Password".
You will receive an email to the email address provided. Open this email.
Click the link in the email to set a new password.
Troubleshooting Errors When Changing Your Password
If you are unable to change your password, it is usually the cause of one of two issues: either your new password does not meet our current password requirements, or you are attempting to use a custom domain. Below are the steps on how to correct both of these predicaments:
Your Password Does Not Meet Requirements
The password that you are attempting to use must meet our current requirements. These requirements are as follows:
at least 8 characters long
at least one capital letter
at least one lowercase letter
at least one number
at least one symbol
If your new password does not meet all of these requirements, you will see an error message. Please enter in a new password that meets all five requirements, and you will be able to successfully update your password.
Your Email Address Uses A Custom Domain That is Flagged by our System
We use an email security tool to validate the legitimacy of email addresses. Unfortunately, it's possible that valid email addresses can be flagged as risky, especially for custom domains. If you are not receiving a password reset email, and you have confirmed it is not in your Junk folder, we recommend asking for your email domain to be whitelisted in our system.
There are two ways to make this request:
Recommended: Message the support team using the messenger widget while logged into the Switcher Studio Dashboard or the iOS app. To get to the messenger widget in the app, tap the ? icon on the homescreen.
Send an email to [email protected] from the email address you use for your Switcher Studio account, that contains the domain that needs whitelisting.