If you're having any of the following issues when trying to stream to Facebook, it's likely related to a permissions issue:

  • All your videos are Private (i.e. no one else can see them)
  • A Page you're an Admin of, doesn't show up as a destination option

These issues are usually caused by the permissions selected during the initial setup of the Facebook / Switcher integration. To fix the permissions, you'll need to:

  1. Unlink your Facebook account from Switcher Studio
  2. Remove the Switcher Studio integration from Facebook
  3. Relink your Facebook account to Switcher Studio

Step 1: Unlink Your Facebook Account from Switcher Studio

  • Navigate to the Outputs tab on your main switcher device.
  • Tap the blue "+" icon in the upper-right corner of the Outputs tab.
  • Select the Facebook Live icon from the dialog box.
  • Tap Unlink Account.

Step 2: Remove the Switcher Studio Integration from Facebook

Note: You cannot do this step using the Facebook mobile app or using a mobile browser; you must use the browser version of Facebook on a Mac or PC.

  • Go to Facebook.com on a computer, and sign into your Facebook account.
  • Click the arrow in the top-right corner.
  • Select Settings from the drop-down menu.
  • Select Business Integrations in the left menu.
  • Check the box in the right-hand column for Switcher Studio.
  • Click the Remove button to remove the Switcher Studio integration.
  • Uncheck the box next to "Send notification to Switcher Studio that you removed it. They may offer you another way to log in."
  • Click the Remove button. You will receive a confirmation message.
  • Click Done.

Switcher Studio will no longer appear in your list of Business Integrations.

Step 3: Relink Your Facebook Account to Switcher Studio

  • Navigate to the Outputs tab on your main switcher device.
  • Tap the blue "+" icon in the upper-right corner of the Outputs tab.
  • Select the Facebook Live icon from the dialog box.
  • Tap Link Your Facebook Account.
  • Click Continue as <your name>
  • Keep the visibility setting on Public and click OK. This is really important because if you change this setting to anything but Public, no one will be able to see any videos you stream with Switcher Studio. You can adjust the visibility settings for each individual video when you set up the stream.
  • Click OK on the next screen when asked about posting content.

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