Changing Your Switcher Login Password

Changing the password used to log into your Switcher account is quick and easy. Make sure that you have access to the email address your Switcher account is registered with, and then follow the instructions below depending on whether you are currently logged into or out of your account.

Jump to:

• Changing Your Password While Logged In

• Changing Your Password to Regain Account Access

• Troubleshooting Errors When Changing Your Password

Changing Your Password While Logged In

• Log into your Switcher Studio Dashboard.
• Using the left-hand menu, click on Account Settings
• Choose Profile.

• Enter in your current password to the Current Password field
• Enter your desired new password to the New Password and the Confirm New Password fields
  • Your new password MUST include the following (even if your old one did not):
    • at least 8 characters long
    • at least one capital letter
    • at least one lowercase letter
    • at least one number
    • at least one symbol !@#$%^&*()_+
• Click the orange Change Password button to make it official!

Changing Your Password to Regain Account Access

• Go to the Switcher Studio Dashboard at dashboard.switcherstudio.com

• Click Forgot Password?

• Enter your email address.

• Click Reset Password.

• You will receive an email to the email address provided. Open the email.

• Click the link in the email to set a new password.

Troubleshooting Errors When Changing Your Password

If you are unable to change your password, it is usually the cause of one of two issues: either your new password does not meet our current password requirements, or you are attempting to use a custom domain. Below are the steps on how to correct both of these predicaments:

Your Password Does Not Meet Requirements

The password that you are attempting to use must meet our current requirements. These requirements are as follows:

• at least 8 characters long

• at least one capital letter

• at least one lowercase letter

• at least one number

• at least one symbol !@#$%^&*()_+

If your new password does not meet all of these requirements, you will see an error message. Please enter in a new password that meets all five requirements, and you will be able to successfully update your password.

Your Email Address Uses A Custom Domain That is Flagged by our System

We use an email security tool to validate the legitimacy of email addresses. Unfortunately, it's possible that valid email addresses can be flagged as risky, especially for custom domains. If you are not receiving a password reset email, and you have confirmed it is not in your Junk folder, we recommend asking for your email domain to be whitelisted in our system.

There are two ways to make this request:

1. Recommended: Message the support team using the messenger widget while logged into the Switcher Studio Dashboard or the iOS app. To get to the messenger widget in the app, tap the Help bubble icon on the homescreen.

2. Send an email to support@switcherstudio.com from the email address you use for your Switcher Studio account, that contains the domain that needs whitelisting.