Sharing A Switcher Cast PC Crash With The Support Team
To share a Switcher Cast crash log on PC:
-
Open your File Explorer.
-
This is typically done by clicking the little folder icon on your PC's bottom toolbar.
-
![](http://d33v4339jhl8k0.cloudfront.net/docs/assets/63b6fc1eb63bca388edc54b5/images/63e06339d2459a27d10c8b33/63e063398e778.png)
-
Use the menu bar on the left-hand side to scroll down to This PC, and select "Local Disk (C:)".
![](http://d33v4339jhl8k0.cloudfront.net/docs/assets/63b6fc1eb63bca388edc54b5/images/63e0633af5e6e535e1a961a1/63e0633a01dff.png)
-
In the search bar to the top-right of the screen, do a search for C:\ProgramData. This search may take a few minutes to complete. When the search completes, locate the folder for "Switcher Cast".
![](http://d33v4339jhl8k0.cloudfront.net/docs/assets/63b6fc1eb63bca388edc54b5/images/63e0633ad4571976c49de5a2/63e0633a6e3d1.png)
-
Open the "Switcher Cast" folder. Inside is a folder for "log". Open it, too.
![](http://d33v4339jhl8k0.cloudfront.net/docs/assets/63b6fc1eb63bca388edc54b5/images/63e0633b8ae59c3643e33c49/63e0633ad886b.png)
-
One or several log files are inside the folder. Send the most recent one (which details your error) as an attachment to support@switcherstudio.com. and our Support Team will be in touch shortly!