.png){kind=logo}
Transparent Image Has White Background
If you imported a PNG image file that had a transparent background in its original format, but is no longer transparent as an asset, there can be a few underlying causes. This article identifies the ways that PNG files can lose their transparent background and the proper way to preserve their transparency.
In this article:
Uploading PNG Files to Switcher Cloud
When you upload an asset to Switcher Cloud using the Switcher Studio Dashboard, you have the option to upload the file as a Photo or Image as Lower Third. If you select Photo, your file will be uploaded as a full-screen asset with no transparency. If you select Image as Lower Third, and your original file has a transparent background, the asset in Switcher Studio will maintain the transparency.
To upload a transparent PNG file correctly:
-
Go to the Switcher Cloud section of the Switcher Studio Dashboard.
-
Click Upload in the top-right corner.
-
Click Choose File.
-
Select the file you want to upload.
-
Select the Image as lower third option.
-
Click Upload.
Importing PNG Files From Switcher Cloud
When you import a file from Switcher Cloud, it is important to select how you plan to use the file. If you choose to import a file without selecting the proper use, it can result in the image losing its transparency. T
To import an PNG from Switcher Cloud:
-
Open Switcher Studio on the main switcher.
-
Tap Horizontal or Vertical.
-
Tap the + button in the Sources panel.
-
Tap Logo.
-
Tap Switcher Cloud.
-
Make any adjustments in the asset property window.
-
-
Tap Done.
iCloud Files Issues
Files that are stored in iCloud lose their transparent backgrounds. If you import an asset from iCloud, it will have a solid colored background in Switcher Studio. We recommend storing and importing asset files outside of iCloud. You can store them in your Photos app, in a third-party file hosting service like Dropbox or Google Drive, or on Switcher Cloud.
Note: If you are still having issues with transparency after following the steps listed above, reach out to our support team at support@switcherstudio.com.
Keyword(s): transparent, image, png, upload, import